Refund policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
  1. Cancellations will only be considered if the request is made within 1 day of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep. Regardless, please reach out to us. 
  2. The Purple Company does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good.
  3. In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once we have checked and determined the same at our own end. This should be reported within 2 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
  4. In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
  5. In case of any refunds approved by The Purple Company, it could take 3 days for the refund to be processed to you.

 

We offer refund / exchange within first 15 days from the date of your purchase. If 15 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind. In order to become eligible for a return, refund or an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange or refund. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.

Partial payments for Partial COD made to place the order may be refunded under the scenario that no delivery attempts was made, or no tracking ID was shared to the customer, or if the order was cancelled due to various reason including but not limited to 1) Non Serviceable pincode 2) Order cancelled before shipment was made 3) any other valid reasons.

You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.